Terms and Conditions
1. Definitions
“Company” means the company operating this website and offering the service, as specified here.
“Customer” means any individual consumer or business purchasing Services from the Company.
“Services” means the creation and delivery of custom songs as described on the Website. These are not digital products but highly customised, bespoke services with significant human intervention.
“Website” means sayitwithasong.me.
2. Eligibility
2.1 You must be at least 18 years old to place an order. By ordering, you represent that you have the legal capacity to enter into binding contracts.
2.2 Orders placed on behalf of minors must be made by a parent or guardian.
3. Scope of Services
3.1 The Company provides customised songs based on information and instructions provided by the Customer.
3.2 The exact scope depends on the plan purchased (e.g. song length, degree of customisation, chosen options).
3.3 The Company reserves the right to decline orders containing illegal, offensive, discriminatory, or otherwise inappropriate content.
4. Ordering and Delivery
4.1 Orders are confirmed only upon full payment.
4.2 Delivery is digital via download link or email. Delivery timelines indicated on the Website are estimates only.
4.3 The Service is deemed delivered once the download link is made available or the song is sent by email.
5. Intellectual Property and Usage Rights
5.1 Upon full payment, the Customer is granted a perpetual, non-exclusive, transferable licence for personal, non-commercial use.
5.2 The Customer may transfer the licence to the intended recipient of the gift.
5.3 All intellectual property rights in the songs remain with the Company.
5.4 Any commercial use (e.g. in advertisements, TV, film, resale) requires a separate written agreement.
5.5 Unless expressly objected to in writing, the Company may use anonymised excerpts of songs for promotional or portfolio purposes.
6. Payment
6.1 Prices are stated in Euros and include VAT if and where applicable.
6.2 Accepted payment methods include standard payment cards and bank transfers.
6.3 Payment must be received in full before production begins.
7. Cancellation and Refunds
7.1 As the Services are personalised, orders cannot be cancelled once production has started.
7.2 If you cancel before production starts, you will receive a full refund.
7.3 If the Company cannot deliver for technical or internal reasons, a full refund will be issued. In that case, the customer shall have no further rights based on the non-delivery.
8. Revisions
8.1 Certain plans may include revisions (e.g. changes to lyrics, mood, adjusting volume or timing).
8.2 Revisions do not include substantial rewrites or creation of new songs.
9. Customer Responsibilities
9.1 You must provide accurate information to enable the creation of the song.
9.2 If you provide personal information about third parties (e.g. names, anecdotes), you confirm you are authorised to share this data.
9.3 You must not use the Services for unlawful purposes.
10. Data Protection, Privacy and International Data Transfers
10.1 Our Data Protection, Privacy and Data Transfer Policy applies and can be found here in full.
11. Customer Satisfaction & Loyalty
At sayitwithasong.me, our goal is not merely to have 100% satisfied customers — we want every customer to be blown away by the experience and to feel like an ambassador for our music.
If, against all expectations, for any reason, you are not delighted with the Service, you agree to contact us promptly. We will use our best efforts to address your concerns, whether by making reasonable adjustments, creating a revised version, or otherwise finding a great and fair solution.
Our commitment is always to deliver exceptional quality within the framework of the service purchased. Each order represents a specific budget and scope. While we aim to exceed expectations, we cannot provide services that would go far beyond the agreed scope (for example, work equivalent to a project costing thousands of euros) or accommodate unlimited or disproportionate revision requests.
If, during the resolution process, it becomes clear that expectations are unrealistic or disproportionate to the service purchased, the Company may, at its discretion, provide a refund instead of further revisions or additional work. In such a case, both parties agree that the refund constitutes a full and final settlement, and no further claims shall exist. The customer shall delete any copies of song versions and other content already delivered.
As part of this contract, both parties also commit to act with exceptional levels of mutual loyalty and good faith at all times:
· to resolve issues amicably before making any views public,
· to refrain from making false, misleading, or disproportionate public statements that could harm the other party, and
· to ensure that any public comments reflect the fact that the matter was handled promptly and fairly.
· make any public statements only as specified below.
Notice and Right of Reply
The customer agrees to notify the Company in writing of any intended negative public statement relating to the Services and to allow the Company at least seven (7) business days to provide a response. If the Customer then proceeds with publication, the Customer shall ensure that the Company’s response is published together with or in direct connection to the Customer’s statement, so that both perspectives are available to readers/viewers/listeners in the same context. The statement cannot be more visible or prominent in any way than the response. Otherwise the company has the right to resort to the publication of the response statement in paid channels providing similar visibility and impact at the expense of the customer. Furthermore, the Company reserves the right to engage legal counsel to protect its reputation and interests, including to request removal or correction of statements that are in breach of the terms of the contract or unlawful. If any actions that are in breach of the terms of this contract or unlawful cause the Company to incur costs, the Company may seek to recover such costs, including reasonable legal fees, through the appropriate legal channels.
12. Limitation of Liability
12.1 To the maximum extent permitted by law, the Company’s liability for any claim, whether in contract, tort, or otherwise, shall in no event exceed the lower of (i) EUR 1,000 or (ii) the total amount paid by the Customer for the specific order giving rise to the claim.
12.2 In transactions with business customers, the Company shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, loss of business, or loss of data.
12.3 These limitations apply regardless of the cause of action, except where such limitations are not permitted by mandatory law.
13. Force Majeure
The Company is not liable for delays or failure to perform due to events beyond its reasonable control, including strikes, natural disasters, power outages, or internet disruptions.
14. Assignment and Transfer of Business
The Company may, at its discretion, assign or transfer its rights and obligations under these Terms and agreements subjects to these Terms, including in connection with a restructuring, merger, change of ownership, or relocation of the business to another EU or EEA country. Any such transfer shall not affect the validity of these Terms or the Customer’s contractual rights.
In the event of such transfer, the Customer’s contract and any related personal data will be transferred to the new entity, in accordance with applicable data protection laws. Customers will be notified of the change and may continue to exercise their rights under these Terms without interruption.
15. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by Danish law. The courts of Denmark shall have exclusive jurisdiction.
16. Severability and Replacement
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force. The invalid or unenforceable provision shall, to the extent permitted by law, be replaced or deemed replaced by a valid provision that most closely reflects the original intent and purpose of the invalid provision.
17. Miscellaneous
17.1 These Terms constitute the entire agreement between the parties.
17.2 If translated, the English version prevails in case of conflict.
Last updated: 2025-09-24 V3